FAQs & Policies


Check-in is guaranteed at 4pm and Check-out is 11am. If you arrive early and your room is not ready, you are able to use the facilities such as the pool, hiking trails, etc. A valid government-issued photo ID and a major credit card are required upon check-in.

All reservations must be guaranteed with a valid credit card. A deposit of one night’s room and tax is charged at the time your reservation is made.

A daily charge of $85 will be authorized for incidentals. After checkout, please allow 3-5 business days to release any holds from a credit or debit card.

Pets are not permitted. Only service animals are allowed on the resort property.

Frequently Asked Questions

Resort Guests and Homeowners Only. Wristbands are required to be worn by resort guests and homeowners while on the hiking trails.

No, you don’t have to be a resort guest to enjoy our restaurants. However, we highly suggest making reservations in advance.

It is strongly suggested making Activity and Dining reservations in advance.

  • Afternoon Tea & Cookies
  • Wi-Fi Guestrooms and Public Spaces
  • Valet and Self Parking
  • Electric Vehicle Charging Stations
  • Shuttle Service Around the Property
  • Cribs and Pack & Plays, Available Upon Request
  • Business Center
  • Access to Hiking Trails
  • Selected Seasonal Arts & Crafts Classes*
  • Fitness Classes
  • Indoor/Outdoor Pool
  • 24-Hour Fitness Room
  • Daily Estate Hayrides
  • Evening Campfire with Marshmallow Roast
  • Lawn Games
  • Playground
  • Putting Green

  • Complimentary In-Room WiFi & USB Ports
  • Refrigerator
  • Keurig Single-Cup Coffee Brewer
  • Flat Screen Smart TV
  • Iron and Ironing Board
  • In-room Safe
  • Hair Dryer
  • Bathroom Amenities
  • Non-Smoking Rooms
  • Alarm Clock

Windsor & Lakeview are resort casual. Dark denim and dress shorts are permitted. Jackets and ties are optional. We ask that you please wear appropriate footwear and be advised that children over the age of 12 must adhere to the dress code.

Please refrain from wearing:

  • Hats
  • Graphic T-Shirts
  • Tank tops for Gentlemen
  • Torn/Faded Denim
  • Athletic Wear

We appreciate your service and are happy to offer a 10% discount. Mention it at the time of booking with a reservations agent.

Yes – In order to make sure that your room reservation fits your accessibility needs, you must call reservations direct at 855-345-7759.

Memorial Day through Labor Day