Here at Skytop Lodge, the safety and wellbeing of our guests and employees is of the utmost importance. As such, we have been closely monitoring the COVID-19 situation as it unfolds across the globe and here in the United States, and are taking the necessary steps to bring peace of mind to everyone who walks through our doors. As we welcome our valued guests back, we will be implementing the following protocols:
facemask Protecting Our Staff
- Each employee will be screened upon entering the building using a touchless thermometer and adhering to CDC guidelines and recommendations.
- All employees will wear masks throughout their shift.
- Staff will be provided PPE for handling cash or credit card transactions.
- Staggered shifts and breaks are required for all departments.
- Skytop is promoting telework, when possible.
Protecting Our Guests and What To Expect
- We are limiting daily occupancy based on guest counts. Some dates may reflect closed (sold out) when checking availability online.
- Beginning Friday, August 14th, daily housekeeping services will be available for those that are staying 3-nights or more in the Lodge and Cottages. Those rooms will be serviced on the third day. For our valued guests staying 2-nights or less, additional amenities will be available such as towels and toiletries.
- All guests are required to supply their own masks and wear them in public areas outside of their guest room.
- Additional hand sanitizing stations are available in public areas.
- Plexiglass shields will be in all transactional locations such as the Front Desk, Concierge and any cashier locations.
- All guests are required to practice social distancing in public areas. A reduced number of guests will be allowed in each outlet.
- Temporarily, some of our amenities will be unavailable such as valet service. View available amenities here.
Cleanliness
- We will be taking additional efforts to deep clean guestrooms, public spaces and high-touch areas using hospital grade chemicals that adhere to CDC and EPA guidelines.
Dining Protocols
- All food & beverage outlets are open for in-restaurant dining, but operating at 25% occupancy. Take-out is available.
- Windsor and Taproom are available by reservation only. Please call Dining Reservations at (855) 345-7759 for availability.
- Library Lounge is now required, as mandated by the state of Pennsylvania, to have food consumed with all alcohol purchases. To-go cocktails and small plates will be available.
- Pop-up outdoor dining experiences will be available, as weather permits.
- Skytop Lodge has a “No Outside Food or Beverage” policy.
- High-touch surfaces will be cleaned at least once every hour using disinfectants that adhere to EPA guidelines.
- All containers, utensils, napkins and condiments are for single-use for all take-out options.
- Decals will be used to designate social distancing for customers.
- Single-use menus will be available. Menus are also available outside of each outlet, eliminating any unnecessary touchpoints.
- If paying by credit card, your card will be disinfected prior to being returned.
- All Food & Beverage Managers and Chefs are ServSafe certified.
- Each employee will be screened upon entering the building using a touchless thermometer and adhering to CDC guidelines and recommendations.
- All employees will wear masks and gloves throughout their shift.
- Employees will practice social distancing in both the front and back of house, using designated workstations to minimize contact.
Activity Protocols
- Click here to learn more about the golf protocol.
- Beach, indoor and outdoor pools are first come, first serve. Indoor & outdoor pool sessions are 1.5 hours and beach sessions are 2 hours. Reservations are not available.
- Please call (855) 345-7759 for more information on our activities offered at the Adventure Center, Outfitters and swimming areas.
Flexible Booking/Cancellation Policies
- Our summer cancellation policy has been revised for reservations in June through the end of August. If you wish to cancel your reservation less than ten (10) days prior to arrival, your options include:
- Keep your deposit on file for a future reservation, which must be made within one year of your original arrival date.
- Move your reservation to a new date and a $25 change fee will apply.
- If you choose to cancel in full, your deposit will be forfeited.
- All holidays for the remainder of 2020 will have a ten (10) day cancellation policy versus the original 30 days.
*All response measures are subject to change based on evolving state mandates and CDC guidelines.